T&C's

Legal Stuff

Company Information

Name: City Tours Pty Ltd t/as Perth Explorer & Fremantle Trams ABN: 45 160 316 398

O.D.B.S Authorisation #1000410

Currency Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 01/06/2019. Ticket prices are regularly updated when price changes are received from our partners. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Customer Service Policy

City Tours P/L is committed to providing exceptional customer service and quality products. We endeavour to make sure that all tours listed on our website are currently in operating and pricing is true and correct.

Refund Policy

Please choose carefully. Refunds are only available prior to the day of travel. You can choose between a refund, exchange or credit where tours are have been wrongly described, are different to the tour purchased on the website or doesn't do what it is supposed to do. A 5% fee will be charged for cancellations.

City Tours P/L is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. City Tours P/L uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Perth Explorer only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from City Tours P/L your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre using the email listed at the top of this document.